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Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
home:starting:usingforum:troubleshooting [07.03.2015] – joyful | home:starting:usingforum:troubleshooting [07.04.2022] (current) – external edit 127.0.0.1 | ||
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===== Unable to login into activated account ===== | ===== Unable to login into activated account ===== | ||
- | If you are unable to login to your activated account at the forum' | + | If you are unable to login to your activated account at the forum' |
- review your activation email to verify the correct spelling of your username | - review your activation email to verify the correct spelling of your username | ||
- be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | ||
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===== Forgot your username or password? ===== | ===== Forgot your username or password? ===== | ||
- | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http:// | + | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[https:// |
This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | ||
- | Once you are logged in you will need to [[http:// | + | Once you are logged in you will need to [[https:// |
The "Old Password" | The "Old Password" | ||
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< | < | ||
- | ===== Check which site you are registered on ===== | + | ===== Check which site you registered on ===== |
- | If you have only set up a user account on CuremyTH1.org, | + | If you only set up a user account on CuremyTH1.org, |
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You can change your **email preferences** if you are receiving unwanted email notifications from our site. You can do this by changing your selections in your account settings so that you are not subscribed to any notifications: | You can change your **email preferences** if you are receiving unwanted email notifications from our site. You can do this by changing your selections in your account settings so that you are not subscribed to any notifications: | ||
- | - verify the correct email address on your [[http:// | + | - verify the correct email address on your [[https:// |
- | - uncheck the appropriate boxes in your [[http:// | + | - uncheck the appropriate boxes in your [[https:// |
- | - uncheck all boxes on your [[http:// | + | - uncheck all boxes on your [[https:// |
- | - uncheck all boxes on your [[http:// | + | - uncheck all boxes on your [[https:// |
We are doing our best to provide you only the amount of communication that you desire. Your account settings help us get this right. Thanks. | We are doing our best to provide you only the amount of communication that you desire. Your account settings help us get this right. Thanks. | ||
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If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto: | If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto: | ||
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+ | {{tag> | ||