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home:starting:usingforum:troubleshooting [01.02.2014] – [Troubleshooting Tips] take out curemy link joyfulhome:starting:usingforum:troubleshooting [07.03.2015] – joyful
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 ===== Unable to login into activated account =====  ===== Unable to login into activated account ===== 
  
-If you are unable to login to your activated account at the forum's [[http://curemyth1.org/login.php|Login]] page these steps are recommended:+If you are unable to login to your activated account at the forum's [[http://MarshallProtocol.com/login.php|Login]] page these steps are recommended:
   - review your activation email to verify the correct spelling of your username   - review your activation email to verify the correct spelling of your username
   - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive   - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive
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 ===== Forgot your username or password? =====  ===== Forgot your username or password? ===== 
  
-If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://curemyth1.org/login.php?reset_password=1|Forgot your username or password?]].  +If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://MarshallProtocol.com/login.php?reset_password=1|Forgot your username or password?]].  
  
 This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in.   This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in.  
  
-Once you are logged in you will need to [[http://curemyth1.org/my_account.php?change_password=1|change your password]] << //If this link doesn't work, you can navigate to the same page by clicking on the button at the upper right of the page labeled "My account" and then clicking on the tab labeled "Password"// >>+Once you are logged in you will need to [[http://MarshallProtocol.com/my_account.php?change_password=1|change your password]] << //If this link doesn't work, you can navigate to the same page by clicking on the button at the upper right of the page labeled "My account" and then clicking on the tab labeled "Password"// >>
  
 The "Old Password" will be the temporary password provided by the system. Please carefully select a new password that is not easy to guess, write it down and choose an easy to remember location to store it. Once you have entered your new password in the second and third text boxes, click on the (Save) button to complete the password change process. //There should be a message indicating your new password has been saved after you click on the (Save) button.//  The "Old Password" will be the temporary password provided by the system. Please carefully select a new password that is not easy to guess, write it down and choose an easy to remember location to store it. Once you have entered your new password in the second and third text boxes, click on the (Save) button to complete the password change process. //There should be a message indicating your new password has been saved after you click on the (Save) button.// 
 +
 +<note>If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.</note>
  
 ===== Check which site you are registered on ===== ===== Check which site you are registered on =====
  
-If you are new to the MP sites and have only set up a user account on CuremyTH1.org, your username and password will only work for that site.  The main study site (marshallprotocol.com) requires an application and approval prior to setting up an account there.  If you desire access to that site you can [[http://curemyth1.org/login.php|log on to your account at CuremyTH1.org]] and follow the instructions here: [[http://curemyth1.org/forum7/3902.html|How to obtain access to the MarshallProtocol.com site]].+If you have only set up a user account on CuremyTH1.org, your username and password will only work for that site.  In order to join our active research and support community, please following these instructions for [[.:registering|How to Register]].  
 + 
 + 
 +===== If emails from the forums are not arriving at your inbox ===== 
 + 
 +If emails from the forums are not arriving at your inbox, it is possible your email service has begun blocking our site's emails. This happens when another user of your email service reports (in error) spam coming from our ISP. To correct this, send a message to your email provider letting them know that our server is sending you legitimate email and requesting them to unblock our messages. Messages from our forums are sent by Moderators@MarshallProtocol.com and are handled by the Foundation's server. 
 + 
 +If your email service provider is unhelpful, you may want to consider changing the email in your user account profile to one from a different email service provider. //For example, if yahoo, hotmail, or verizon are blocking emails from us, you can create a new email account with Gmail.// 
 + 
 +If only some notifications from watched topics are missing, that is due to a particular quirk of our forum software and can be bypassed by manually changing the topic thread to "unwatched" and then back to "watched". 
 + 
 +===== If you are getting unwanted emails from our site ===== 
 + 
 +You can change your **email preferences** if you are receiving unwanted email notifications from our site. You can do this by changing your selections in your account settings so that you are not subscribed to any notifications: 
 +  - verify the correct email address on your [[http://marshallprotocol.com/my_account.php?edit_profile=1|profile]] page. 
 +  - uncheck the appropriate boxes in your [[http://marshallprotocol.com/my_account.php?edit_preferences=1|preferences]] page. 
 +  - uncheck all boxes on your [[http://marshallprotocol.com/my_account.php?watched_topics=1|watched topics]] page. 
 +  - uncheck all boxes on your [[http://marshallprotocol.com/my_account.php?watched_forums=1|watched forums]] page. 
 + 
 +We are doing our best to provide you only the amount of communication that you desire. Your account settings help us get this right. Thanks.
  
  
 ===== If you need more help ===== ===== If you need more help =====
  
-If you still have trouble logging in, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.+If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved. 
 + 
 + 
 +===== Notes and comments ==== 
 + 
 +CureMyTh1.org references removed during transition to closing that site. --- //Joyful 01.04.2014// 
home/starting/usingforum/troubleshooting.txt · Last modified: 07.04.2022 by 127.0.0.1
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