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home:starting:usingforum:troubleshooting [01.02.2014] – [Troubleshooting Tips] take out curemy link joyful | home:starting:usingforum:troubleshooting [10.17.2018] – [If you need more help] sallieq | ||
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===== Unable to login into activated account ===== | ===== Unable to login into activated account ===== | ||
- | If you are unable to login to your activated account at the forum' | + | If you are unable to login to your activated account at the forum' |
- review your activation email to verify the correct spelling of your username | - review your activation email to verify the correct spelling of your username | ||
- be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | ||
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===== Forgot your username or password? ===== | ===== Forgot your username or password? ===== | ||
- | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://curemyth1.org/ | + | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://MarshallProtocol.com/ |
This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | ||
- | Once you are logged in you will need to [[http://curemyth1.org/ | + | Once you are logged in you will need to [[http://MarshallProtocol.com/ |
The "Old Password" | The "Old Password" | ||
+ | |||
+ | < | ||
===== Check which site you are registered on ===== | ===== Check which site you are registered on ===== | ||
- | If you are new to the MP sites and have only set up a user account on CuremyTH1.org, | + | If you have only set up a user account on CuremyTH1.org, |
+ | |||
+ | |||
+ | ===== If emails from the forums are not arriving at your inbox ===== | ||
+ | |||
+ | If emails from the forums are not arriving at your inbox, it is possible your email service has begun blocking our site's emails. This happens when another user of your email service reports (in error) spam coming from our ISP. To correct this, send a message to your email provider letting them know that our server is sending you legitimate email and requesting them to unblock our messages. Messages from our forums are sent by Moderators@MarshallProtocol.com and are handled by the Foundation' | ||
+ | |||
+ | If your email service provider is unhelpful, | ||
+ | |||
+ | If only some notifications from watched topics are missing, | ||
+ | |||
+ | ===== If you are getting unwanted emails from our site ===== | ||
+ | |||
+ | You can change your **email preferences** if you are receiving unwanted email notifications from our site. You can do this by changing your selections in your account settings so that you are not subscribed to any notifications: | ||
+ | - verify the correct email address on your [[http://marshallprotocol.com/my_account.php? | ||
+ | - uncheck | ||
+ | - uncheck all boxes on your [[http:// | ||
+ | - uncheck all boxes on your [[http:// | ||
+ | |||
+ | We are doing our best to provide you only the amount of communication that you desire. Your account settings help us get this right. Thanks. | ||
===== If you need more help ===== | ===== If you need more help ===== | ||
- | If you still have trouble | + | If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto: |
+ | |||
+ | {{tag> | ||
+ | |||
+ | |||
+ | ===== Notes and comments ==== | ||
+ | |||
+ | CureMyTh1.org references removed during transition to closing that site. --- //Joyful 01.04.2014// |