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--- home:starting:usingforum:troubleshooting [01.05.2014] – [If you need more help] joyful
+++ home:starting:usingforum:troubleshooting [04.28.2014] – [If emails from the forums stop arriving at your inbox] joyful
@@ Line 33: / Line 33: @@
 If you have only set up a user account on CuremyTH1.org, your username and password will only work for that site.  In order to join our active research and support community, please following these instructions for [[.:registering|How to Register]].
+===== If emails from the forums are not arriving at your inbox =====
+If emails from the forums are not arriving at your inbox, it is possible your email service has begun blocking our site's emails. This happens when another user of your email service reports (in error) spam coming from our ISP. To correct this, send a message to your email provider letting them know that our server is sending you legitimate email and requesting them to unblock our messages. Messages from our forums are sent by Moderators@MarshallProtocol.com and are handled by the Foundation's server.
+If your email service provider is unhelpful, you may want to consider changing the email in your user account profile to one from a different email service provider.
+If only some notifications from watched topics are missing, that is due to a particular quirk of our forum software and can be bypassed by manually changing the topic thread to "unwatched" and then back to "watched".
 ===== If you need more help =====
-If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.
+If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.

home/starting/usingforum/troubleshooting.txt · Last modified: 07.04.2022 by 127.0.0.1