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--- home:starting:usingforum:troubleshooting [01.06.2014] – add new section on blocked emails joyful
+++ home:starting:usingforum:troubleshooting [08.18.2014] – [If emails from the forums are not arriving at your inbox] joyful
@@ Line 35: / Line 35: @@
-===== If emails from the forums stop arriving at your inbox =====
+===== If emails from the forums are not arriving at your inbox =====
-If emails from the forums stop arriving at your inbox, it is possible your email service has begun blocking our site's emails. This happens when another user of your email service reports (in error) spam coming from our ISP. To correct this, send a message to your email provider letting them know that our server is sending you legitimate email and requesting them to unblock our messages. Messages from our forums are sent by Moderators@MarshallProtocol.com and are handled by the Foundation's server.
+If emails from the forums are not arriving at your inbox, it is possible your email service has begun blocking our site's emails. This happens when another user of your email service reports (in error) spam coming from our ISP. To correct this, send a message to your email provider letting them know that our server is sending you legitimate email and requesting them to unblock our messages. Messages from our forums are sent by Moderators@MarshallProtocol.com and are handled by the Foundation's server.
-If your email service provider is unhelpful, you may want to consider changing the email in your user account profile to one from a different email service provider.
+If your email service provider is unhelpful, you may want to consider changing the email in your user account profile to one from a different email service provider. //For example, if yahoo, hotmail, or verizon are blocking emails from us, you can create a new email account with Gmail.//
 If only some notifications from watched topics are missing, that is due to a particular quirk of our forum software and can be bypassed by manually changing the topic thread to "unwatched" and then back to "watched".
@@ Line 46: / Line 46: @@
 ===== If you need more help =====
-If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.
+If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.

home/starting/usingforum/troubleshooting.txt · Last modified: 07.04.2022 by 127.0.0.1