Differences

This shows you the differences between two versions of the page.

--- home:starting:usingforum:troubleshooting [08.18.2014] – [If emails from the forums are not arriving at your inbox] joyful
+++ home:starting:usingforum:troubleshooting [10.19.2018] – [Check which site you are registered on] sallieq
@@ Line 30: / Line 30: @@
 The "Old Password" will be the temporary password provided by the system. Please carefully select a new password that is not easy to guess, write it down and choose an easy to remember location to store it. Once you have entered your new password in the second and third text boxes, click on the (Save) button to complete the password change process. //There should be a message indicating your new password has been saved after you click on the (Save) button.//
-===== Check which site you are registered on =====
+<note>If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.</note>
-If you have only set up a user account on CuremyTH1.org, your username and password will only work for that site.  In order to join our active research and support community, please following these instructions for [[.:registering|How to Register]].
+===== Check which site you registered on =====
+If you only set up a user account on CuremyTH1.org, your username and password did only work for that site, which is no longer accessible.  In order to join our active research and support community, please following these instructions for [[.:registering|How to Register]].
@@ Line 45: / Line 47: @@
 ===== If you are getting unwanted emails from our site =====
-If you are receiving unwanted emails from our site, please change your selections in your account settings so that you are not subscribed to any notifications:
+You can change your **email preferences** if you are receiving unwanted email notifications from our site. You can do this by changing your selections in your account settings so that you are not subscribed to any notifications:
   - verify the correct email address on your [[http://marshallprotocol.com/my_account.php?edit_profile=1|profile]] page.
   - uncheck the appropriate boxes in your [[http://marshallprotocol.com/my_account.php?edit_preferences=1|preferences]] page.
@@ Line 51: / Line 53: @@
   - uncheck all boxes on your [[http://marshallprotocol.com/my_account.php?watched_forums=1|watched forums]] page.
-If only some notifications from watched topics are missing, that is due to a particular quirk of our forum software and can be bypassed by manually changing the topic thread to "unwatched" and then back to "watched".
+We are doing our best to provide you only the amount of communication that you desire. Your account settings help us get this right. Thanks.
@@ Line 57: / Line 59: @@
 If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.
+{{tag>Starting_the_Marshall_Protocol resource}}

home/starting/usingforum/troubleshooting.txt · Last modified: 07.04.2022 by 127.0.0.1