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home:starting:usingforum:troubleshooting [09.05.2014] – [If you are getting unwanted emails from our site] joyfulhome:starting:usingforum:troubleshooting [07.04.2022] (current) – external edit 127.0.0.1
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 ===== Unable to login into activated account =====  ===== Unable to login into activated account ===== 
  
-If you are unable to login to your activated account at the forum's [[http://MarshallProtocol.com/login.php|Login]] page these steps are recommended:+If you are unable to login to your activated account at the forum's [[https://MarshallProtocol.com/login.php|Login]] page these steps are recommended:
   - review your activation email to verify the correct spelling of your username   - review your activation email to verify the correct spelling of your username
   - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive   - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive
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 ===== Forgot your username or password? =====  ===== Forgot your username or password? ===== 
  
-If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://MarshallProtocol.com/login.php?reset_password=1|Forgot your username or password?]].  +If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[https://MarshallProtocol.com/login.php?reset_password=1|Forgot your username or password?]].  
  
 This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in.   This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in.  
  
-Once you are logged in you will need to [[http://MarshallProtocol.com/my_account.php?change_password=1|change your password]] << //If this link doesn't work, you can navigate to the same page by clicking on the button at the upper right of the page labeled "My account" and then clicking on the tab labeled "Password"// >>+Once you are logged in you will need to [[https://MarshallProtocol.com/my_account.php?change_password=1|change your password]] << //If this link doesn't work, you can navigate to the same page by clicking on the button at the upper right of the page labeled "My account" and then clicking on the tab labeled "Password"// >>
  
 The "Old Password" will be the temporary password provided by the system. Please carefully select a new password that is not easy to guess, write it down and choose an easy to remember location to store it. Once you have entered your new password in the second and third text boxes, click on the (Save) button to complete the password change process. //There should be a message indicating your new password has been saved after you click on the (Save) button.//  The "Old Password" will be the temporary password provided by the system. Please carefully select a new password that is not easy to guess, write it down and choose an easy to remember location to store it. Once you have entered your new password in the second and third text boxes, click on the (Save) button to complete the password change process. //There should be a message indicating your new password has been saved after you click on the (Save) button.// 
  
-===== Check which site you are registered on =====+<note>If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.</note>
  
-If you have only set up a user account on CuremyTH1.org, your username and password will only work for that site.  In order to join our active research and support community, please following these instructions for [[.:registering|How to Register]]. +===== Check which site you registered on ===== 
 + 
 +If you only set up a user account on CuremyTH1.org, your username and password did only work for that site, which is no longer accessible.  In order to join our active research and support community, please following these instructions for [[.:registering|How to Register]]. 
  
  
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 You can change your **email preferences** if you are receiving unwanted email notifications from our site. You can do this by changing your selections in your account settings so that you are not subscribed to any notifications: You can change your **email preferences** if you are receiving unwanted email notifications from our site. You can do this by changing your selections in your account settings so that you are not subscribed to any notifications:
-  - verify the correct email address on your [[http://marshallprotocol.com/my_account.php?edit_profile=1|profile]] page. +  - verify the correct email address on your [[https://marshallprotocol.com/my_account.php?edit_profile=1|profile]] page. 
-  - uncheck the appropriate boxes in your [[http://marshallprotocol.com/my_account.php?edit_preferences=1|preferences]] page. +  - uncheck the appropriate boxes in your [[https://marshallprotocol.com/my_account.php?edit_preferences=1|preferences]] page. 
-  - uncheck all boxes on your [[http://marshallprotocol.com/my_account.php?watched_topics=1|watched topics]] page. +  - uncheck all boxes on your [[https://marshallprotocol.com/my_account.php?watched_topics=1|watched topics]] page. 
-  - uncheck all boxes on your [[http://marshallprotocol.com/my_account.php?watched_forums=1|watched forums]] page.+  - uncheck all boxes on your [[https://marshallprotocol.com/my_account.php?watched_forums=1|watched forums]] page.
  
 We are doing our best to provide you only the amount of communication that you desire. Your account settings help us get this right. Thanks. We are doing our best to provide you only the amount of communication that you desire. Your account settings help us get this right. Thanks.
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 If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved. If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto:marshallprotocol.staff+help@gmail.com|Admin Staff]] and let us know so we can help you get the problem resolved.
 +
 +{{tag>Starting_the_Marshall_Protocol resource}}
  
  
home/starting/usingforum/troubleshooting.1409880873.txt.gz · Last modified: 09.05.2014 by joyful
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