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home:starting:usingforum:troubleshooting [08.27.2013] – [Forgot your username or password?] add italics joyful | home:starting:usingforum:troubleshooting [01.05.2014] – joyful | ||
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- | If you are having trouble accessing or using our research and support community forums | + | If you are having trouble accessing or using our research and support community forums, please review the following troubleshooting tips. |
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===== Unable to login into activated account ===== | ===== Unable to login into activated account ===== | ||
- | If you are unable to login to your activated account at the forum' | + | If you are unable to login to your activated account at the forum' |
- review your activation email to verify the correct spelling of your username | - review your activation email to verify the correct spelling of your username | ||
- be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | ||
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===== Forgot your username or password? ===== | ===== Forgot your username or password? ===== | ||
- | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://curemyth1.org/ | + | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://MarshallProtocol.com/ |
This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | ||
- | Once you are logged in you will need to [[http://curemyth1.org/ | + | Once you are logged in you will need to [[http://MarshallProtocol.com/ |
The "Old Password" | The "Old Password" | ||
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===== Check which site you are registered on ===== | ===== Check which site you are registered on ===== | ||
- | If you are new to the MP sites and have only set up a user account on CuremyTH1.org, | + | If you have only set up a user account on CuremyTH1.org, |
===== If you need more help ===== | ===== If you need more help ===== | ||
- | If you still have trouble | + | If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto: |