This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
home:starting:usingforum:troubleshooting [08.27.2013] – [Forgot your username or password?] add italics joyful | home:starting:usingforum:troubleshooting [04.20.2014] – [If you need more help] joyful | ||
---|---|---|---|
Line 1: | Line 1: | ||
====== | ====== | ||
- | If you are having trouble accessing or using our research and support community forums | + | If you are having trouble accessing or using our research and support community forums, please review the following troubleshooting tips. |
Line 16: | Line 16: | ||
===== Unable to login into activated account ===== | ===== Unable to login into activated account ===== | ||
- | If you are unable to login to your activated account at the forum' | + | If you are unable to login to your activated account at the forum' |
- review your activation email to verify the correct spelling of your username | - review your activation email to verify the correct spelling of your username | ||
- be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | - be sure that you are typing in your password using the same upper and lower case letters that you used when your account was set up--your password is case sensitive | ||
Line 22: | Line 22: | ||
===== Forgot your username or password? ===== | ===== Forgot your username or password? ===== | ||
- | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://curemyth1.org/ | + | If you have already activated your account and you still get an error message when attempting to log in, you can click on the link, [[http://MarshallProtocol.com/ |
This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | This will take you to a page where you can enter the email address associated with your account. Once you click on the (Send) button on the dialog box, the system will send you a temporary 8-digit password that will allow you to log in. | ||
- | Once you are logged in you will need to [[http://curemyth1.org/ | + | Once you are logged in you will need to [[http://MarshallProtocol.com/ |
The "Old Password" | The "Old Password" | ||
Line 32: | Line 32: | ||
===== Check which site you are registered on ===== | ===== Check which site you are registered on ===== | ||
- | If you are new to the MP sites and have only set up a user account on CuremyTH1.org, | + | If you have only set up a user account on CuremyTH1.org, |
+ | |||
+ | |||
+ | ===== If emails from the forums stop arriving at your inbox ===== | ||
+ | |||
+ | If emails from the forums stop arriving at your inbox, it is possible your email service has begun blocking our site's emails. This happens when another user of your email service reports (in error) spam coming from our ISP. To correct this, send a message | ||
+ | |||
+ | If your email service provider is unhelpful, you may want to consider changing the email in your user account | ||
+ | |||
+ | If only some notifications from watched topics are missing, that is due to a particular quirk of our forum software | ||
===== If you need more help ===== | ===== If you need more help ===== | ||
- | If you still have trouble | + | If you still have trouble, or need one of our staff members to verify your account status and username, please send an email to our [[mailto: |
+ | |||
+ | |||
+ | ===== Notes and comments ==== | ||
+ | |||
+ | CureMyTh1.org references removed during transition to closing that site. --- //Joyful 01.04.2014// |